Sgha 2020082004 ground handling the awardwinning swissport ground handling business currently provides passenger and ramp handling at over 197 stations worldwide and serves in excess of 229 million passengers per annum. Iata evidencebased training implementation guide july 20. Verification of both documentation and implementation required. Standards and recommended practices in the iosa standards manual ism, isago standards manual. Approximately 230 standards and recommended practices. This certification verifies an information and security. Iata evidence based training implementation guide july 20 1st edition. Edition 1 august 20 1 september 20 edition 2 may 2014 1 june 2014 edition 3 december 2014 1 january 2015 revision highlights. If looking for a book iata reference manual for level of service in pdf format, then you have come on to the loyal site. As one of only two iata endorsed training organizations accredited to provide the iosa auditor training, you can feel confident in pros unmatched experience, aviation leadership, and global. The sold out event was a fantastic insight into dannes creative process and the difficult time he had after the nasa worm logo was rescinded in 1992. Operational standards the iosa standards incorporate all icao sarps, and also include other selected regulatory requirements and industry best practices the safety bar will approximate to acceptable levels that exist today a well managed airline will be able to meet the iosa standards 15. The term authority as used in the iosa standards manual ism and the isago standards manual gosm is a specific term that means the national aviation authority naa. Iata reference manual for audit programs ed 6 docshare.
The iah interlinks and repeated isarps edition 11 corresponds to the ism ed 11. Iata reference manual for audit programs record of revisions ror edition number revision number issue date 1 itrm revision no. Ism ed 8, april 2014 ism eighth edition the following tables describe changes contained in the edition 8 of the iosa standards manual edition 8. Iosa registration is a confirmation of the commitment of an airline to deliver a safe operation based on the standards contained in the iosa standards manual.
Operational safety audit program iosa is an international evaluation system designed to assess the operational management and control systems of an airline. All iata members are required to be iosa registered. Additional delegates at discount rates product exhibition during conferences at discount rates complimentary copy of the iata inflight management manual book only contacts mr. Mar 30, 2014 audit standards derived directly from all iosa disciplines emphasis on organization and management. Iata operational safety audit iosa sms strategy rms forum. It is important to note that iosa is an audit of an airlines operational procedures and documentation it is not a physical inspection of aircraft. Benoit pilon manager, airport and inflight services tel. The additional ground and line training and evaluation used to satisfy the specifications of this provision and of flt 2. The iosa standard manual ism is published in order to provide the iosa standards and recommended practices, commonly known as isarps, associated guidance material and other supporting information necessary for an operator to successfully prepare for an audit. Iosa conformance report cr preparation renewal the iata operational safety audit iosa program is an internationally recognized and accepted evaluation system designed to assess the operational management and documented control systems resident within an airline. Isarps iosa standards and recommended practices ifqp iata fuel quality pool ifr instrument flight rules imc instrument meteorological conditions imp interchange message procedures ioe initial operating experience ipm iosa programme manual ism iosa standards manual iso international standards organisation jaa joint aviation authorities europe.
Abdulhameed alghamdi gm corporate safety icsc chairma the standard schedules information manual ssim is published bi. Iata reference manual for level of service international air iata airport services manual iata. Iata reference manual for audit programs 10th edition. Iata evidencebased training implementation guide july 20 1 s t. This compilation identifies provisions in the guidelines manual that indicate when a. Iosa standards manual ism, 7th edition, effective 1 september 20. Air transport association iata for the iata operational safety audit iosa standard. In june 20, iata board of governors mandated eiosa for all iosa registered. Published in 2014 and subject to regular updates, iosa requires operators to have a program for the systematic acquisition and analysis of data from observations of flight crew performance during normal line operations. Enhanced iosa in june 20, iata board of governors mandated e iosa for all iosa registered airlines iata provides support for airlines in incorporating the iosa assessment process into internal qa programs as of 1 september 2015, all iosa registered airlines must have fully incorporated enhanced iosa for their renewal audits priority.
The iosa program, started around three years ago when iata iosa advisory group along with world major airlines and icao has developed the project, the intent of the project was to. Audit standards derived directly from all iosa disciplines emphasis on organization and management. Iosa program history program development was initiated in 2001 after two years, iosa was launched with first iosa audit conducted in september 2003 some highlights since inception upgrade of standards to include all cargo operations and passenger flights without cabin crew in 2010, upgrade of standards to incorporate all elements of sms contained in the icao. Today, swissport is recognised as the biggest independent global ground services provider with the largest number of. Iosa audit handbook interlinked and repeated isarps. Ansi webstore american national standards institute. Iosa standards manual ism ed free ebook download as pdf file. Ism ed7, april 20 iosa standards manual changerevision history this seventh edition of the iosa standards manual has been introduced following a variety of requests for changes from a number of sources. Iosa standards manual changerevision history this tenth edition of. Thus, the irm is applicable to the abovementioned documents and is effective from the date of publication. Sgha 20 20082004 ground handling the awardwinning swissport ground handling business currently provides passenger and ramp handling at over 197 stations worldwide and serves in excess of 229 million passengers per annum. Standards and recommended practices in the issa standards manual issm. User manual 2 legal notice made for ipod, made for iphone, and made for ipad mean that an electronic accessory has been designed to connect specifically to ipod, iphone, or ipad, respectively and has been certified by the developer to meet apple performance standards.
Iosa audit handbook interlinked and repeated isarps, 11th. Iosa standards manual ism ed specification technical. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations andor without. Iata operational safety audit skybrary aviation safety. Overview the cr is the only record of the enhanced iosa process and should provide an accurate and complete summary of the internal assessment process.
We are pleased to offer a new, limited edition print in collaboration with filmmaker and photographer gary hustwit. Oct 20, 2011 iata operational safety audit iosa marketing division briefing jeddah 22022005 presented by capt. If you are unsure whether you are ready for the iosa audit, we can assist by conducting a highlevel gap analysis to pin point exactly where you stand and what is left to complete. The 20 guidelines manual effective november 1, 20 is available in adobe pdf formats large file and broken into chapters, which can be viewed, downloaded or printed via the website guidelines manual pdf format only complete guidelines manual. Each term is defined and, where applicable, one or more equivalent terms are presented. One free delegate at the inflight services conferences. Iata operational safety audit gpu ground power unit ipm iosa program manual gpws. Iata reference manual for audit programs record of revisions edition number revision number issue date effective date itrm 1st edition revision no. The iosa standard is a systematic, explicit and comprehensive approach to reducing embedded threats to safety in airlines. This tenth edition of the iosa standards manual has been. This area of the website contains a series of documents and useful information. Program management standards contained in issa program manual. Iata reference manual for audit programs record of revisions ror edition number issue date 1 itrm feb 2009 1 jul 2010 2 aug 2011 3 nov 2012 4 aug 20 5 jul 2014 6 jun 2015 7 jun 2016 8 jun 2017 9 jun 2018 note.
With this in mind, fundamental concepts were incorporated into the first edition of the iosa standards manual ism published in 2002. Hunt library research guides subject isago standards manual iata. The iah interlinks and repeated isarps edition 11 corresponds to. Iosa standard manual ism published by iata is the only valid reference. Where two or more terms have the same meaning, the definition is shown below the preferred term for isarps and gosarps. Iosa audit handbook for airlines, effective 1 january 2015, 3rd edition 7 d conformance report. We furnish complete version of this book in txt, epub, doc, pdf, djvu formats. Iosa procedures and guidance for airlines manual mafiadoc. This archival pigment print showcases massimo in his home, working alongside his personal copy of the nycta graphics standards manual. The iosa standards and recommended practices isarps are contained in the iosa standards manual ism. On may 3, 2016, strand bookstore in new york organized a talk between richard danne, designer of the nasa standards manual, and pentagram partner michael bierut.
Under this program, internationally recognized quality audit principles are used to conduct the audit in a standardized and consistent manner. Aug 20 aug 20 irm 5th edition na jul 2014 jul 2014 irm 6th edition na jun 2015. The first table, called revision highlights, describes only the significant changes in edition 8. The changes have been subject to the iosa program office ipo changerevision process and the subsequent approvals procedure. Iosa standards manual changerevision history this tenth edition of the iosa standards manual has been introduced following a variety of requests for changes from a number of sources. Record of temporary revisions rotr revision number issue date effective date nil nil nil. When the iosa standards were first being developed in 2001, iata recognized that sms would eventually be required by icao for all air operators. Pro version ipad only the pro version offers all features as a whole. Iosa audit handbook for airlines, effective 1 january 2015, 3rd edition 7 d conformance report details of the techniques and options for completion of the conformance report. Iosa audit handbook interlinked and repeated isarps, 11th edition. Revisionsupdates to standards will be in alignment with. Iosa standards and recommended practices isarps determination of conformity with isarps.